Assistant Operations Manager - Austria
Crystal Holidays
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Assistant Operations Manager - Austria An exciting position has become available in our Austrian Head Office. The successful candidate would assist the Operations Manager with the day to day running of the office and overseas operation, concentrating on specific pre-defined areas (see below) and to manage the operations & reservations teams. Maintaining & improving the infrastructure overseas within the area of operations & reservations, you would also provide a service to both internal and external customers including overseas management, resort staff and paying customers. Management of an operations & reservations team to ensuring targets are met. Act as a liaison between overseas & UK management on operational issues. Key Accountabilities & Responsibilities:CommercialInvolvement in/responsible for the organisation of VIP & press tripsCustomer FocusResponsible for, as per a pre-determined timetable all one-off and periodic information requests internal and external (UK) is collated, logged and submitted on time (i.e. brochure accuracy, weekly reports etc.)PersonnelTraining and developing members of the Reservations & Operations teamsOperationsTo be conversant in internal computer systems (JFA, JRS etc.) Key Skills, Knowledge, Experience and Competencies: (i.e. those (including qualifications) required to fulfil role:German - essentialPC literate (word, Excel, Access etc.)Organisational skillsStaff Management skillsAn ability to cope under pressureCommunication skillsA flexible approach to working hours For more details and to apply for the role please send your full CV & detailed covering letter (MS word format) to iain.woodward@tuiski.com - please note you must hold the relevant skills as advertised above for this role!