Head of Customer Services
Mark Warner Ltd
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Fantastic opportunity available to work in our large family Hotel le Val d'Isère in the popular resort of Val d'Isère.
No one day the same in this busy and varied role. Often working under pressure you will really put your customer service and language skills to use.
The Head of Customer Services is responsible for ensuring that all guests receive the highest levels of customer service at all times. The onus will be on you to ensure that all customer service staff extend the same level of service to all guests at all times.
Main Duties involve:
Supporting the Manager as a member of the Head of Department team.
Managing the hotel Customer Services team
Supporting the Head Office Customer Services Department
Complying with all procedures & standards as set out in the Customer Service Procedures & Standards manual
Managing the daily running of the reception desk including all guest queries and complaints
Overseeing production of welcome packs, notice boards, rooming manifests
Acting as a translator and assisting in dealing with suppliers
Dealing with all health and safety matters and reporting to head office
Previous customer service experience, professional with excellent interpersonal, listening and communicative skills.
Management experience within the tourism industry preferred. Fluency in French, German or Italian essential.
http://www.markwarner-recruitment.co.uk/winter/other/head_of_customer_service [For further details and to apply please visit our website]